| SOP ID | Title | Department | Version | Last Updated | Status | Actions |
|---|---|---|---|---|---|---|
| SOP-HO-001 | Guest Check-in Procedure | Front Office | 1.2 | 2023-10-15 | Published | |
| SOP-HO-002 | Guest Check-out Procedure | Front Office | 1.1 | 2023-10-14 | Published | |
| SOP-HK-001 | Standard Room Cleaning | Housekeeping | 2.0 | 2023-10-12 | Published | |
| SOP-FB-001 | Room Service Order Taking | F&B | 1.5 | 2023-10-10 | Published | |
| SOP-ALL-001 | Handling Guest Complaints | All Roles, Front Office, Guest Relations | 2.1 | 2023-10-08 | Published | |
| SOP-SEC-001 | Lost and Found Procedure | Security, Housekeeping | 1.0 | 2023-10-05 | Published | |
| SOP-FO-003 | Night Audit Process | Front Office, Finance | 1.8 | 2023-10-02 | Published | |
| SOP-HK-002 | Public Area Cleaning | Housekeeping | 1.2 | 2023-09-30 | Published | |
| SOP-FB-002 | Restaurant Opening & Closing | F&B | 1.0 | 2023-09-28 | Draft | |
| SOP-ALL-002 | Emergency Evacuation | All Roles, Security | 3.0 | 2023-09-25 | Published | |
| SOP-FO-004 | Reservation & Booking | Front Office, Reservations | 1.4 | 2023-09-22 | Published | |
| SOP-HK-003 | Linen & Laundry Management | Housekeeping | 1.1 | 2023-09-20 | Published | |
| SOP-FB-003 | Table Service Standards | F&B | 2.2 | 2023-09-18 | Published | |
| SOP-ENG-001 | Preventive Maintenance | Engineering | 1.0 | 2023-09-15 | Published | |
| SOP-FO-005 | Concierge Service Standards | Front Office, Concierge | 1.3 | 2023-09-12 | Published | |
| SOP-HR-001 | Employee Grooming Standards | All Roles, HR | 2.0 | 2023-09-10 | Published | |
| SOP-FB-004 | Minibar Restocking & Billing | F&B, Housekeeping | 1.1 | 2023-09-08 | Draft | |
| SOP-SEC-002 | Key Control Procedure | Security, Front Office | 2.5 | 2023-09-05 | Published | |
| SOP-FB-005 | Cash Handling & Closing | F&B, Finance | 1.9 | 2023-09-02 | Published | |
| SOP-SP-001 | Spa Booking & Etiquette | Spa | 1.0 | 2023-08-30 | Published |
Sofie Bech Kristensen
Digital Learning & Development Partner